Partially compliant:

This website is partially compliant with the requirements of Appendix A of the UNI CEI EN 301549 standard due to the cases of non-compliance and exceptions listed below.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with Italian Law 4/2004

Satisfaction of the following criteria is not guaranteed (WCAG 2.1):

• Some PDF files are not fully accessible.
  

Satisfaction of the following criteria (WCAG 2.1) is not always guaranteed where related content is present:

• 1.2.4 Captions (Live). In the case of videos, while it is possible to activate subtitles with some third-party providers (YouTube and Vimeo), this service is not always guaranteed.
• 1.3.2 The meaningful sequence of content is not guaranteed for documents.
• 1.4.5 Images of text: alternative text consistent with images is not always present.
• 2.2.2 Pause, Stop, Hide. In the case of animations, flashing, scrolling or self-updating of information, some or all of the following points may not be fulfilled: moving, flashing, scrolling and self-updating.
• 2.4.3 Focus order is not always guaranteed to follow the reading order.
• 3.3.2 Labels or instructions. Labels or instructions are not always provided when the content requires user input.
• 3.3.3 Error suggestion. If an input error is identified and suggestions for correcting it are known, such suggestions are not always provided to the user, unless this would jeopardise the security or purpose of the content.
• 4.1.3 Status messages. In content implemented using markup languages, status messages cannot always be determined programmatically via role or properties in such a way that they can be presented to the user via assistive technologies without receiving focus.
• Some content from external sources and/or third-party providers may not be accessible.
  

Drafting of the declaration of accessibility.

This declaration was drafted on 20/09/2024.
The declaration was made using an evaluation in accordance with the requirements of Appendix A of the UNI CEI EN 301549 standard, by means of an evaluation carried out by a third party.

Reporting methods and contact details of the reporting entity

The Iccrea Cooperative Banking Group provides the email address bccbrand@iccrea.bcc.it to notify cases of non-compliance and to request information and content that are excluded from the scope of the Directive.

How to submit reports to AgID

In the event of an unsatisfactory reply or failure to reply within 30 days to the notification or request, the person concerned may lodge a complaint using the following link: https://www.agid.gov.it/it.

About the site / mobile application

• Date of website publication: https://www.gruppobcciccrea.it/ was published on 16/05/2022
  
• Usability tests were performed: Yes
• CMS used for the website: Microsoft SharePoint

Structure information

1. Number of employees with disabilities: 221
2. Number of workstations for employees with disabilities: 204

Compliance with the accessibility requirements set out in Annex I of Italian Legislative Decree no. 82/2022

The Bank has implemented the following measures for understanding the operation of its products and services, including:

• Specific training for personnel involved in application development and design.
• Policies and guidelines for inclusive and accessible communications.
• Informative nuggets on disability and accessibility, covering both regulatory and operational aspects, made available to all Group employees.
• Group design system developed to be accessible by default and responsive for use on different types of devices (e.g. smartphones).
• Integration of accessibility into the software development process, with the goal of achieving at least level AA compliance with the applicable WCAG standards.
• Periodic testing and audits (both semi-automated and manual) – at least once a year or in the event of special releases – including the use of assistive technologies (e.g. keyboard navigation and screen readers) and involving persons with disabilities to verify continued compliance and identify any new barriers.
• Deployment of an automatic tool (overlay) to broaden the range of navigation options. This tool can be disabled at any time and is not intended to replace the native accessibility of the services.
• Continuous improvement and regular updates to enhance service usability.
• Numerous activities are under way (at different stages of progress) to assess and define improvements across the various digital channels (e.g. including ATMs).
• Each institutional website offers a dedicated point of contact for reporting any accessibility or usability issues, with the aim of addressing them and continuously improving the accessibility of our services.
• Communication channels include accessible alternatives such as online chat or email.​​
  

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